← Greyhouse Operations

A clearer picture of the work

What you receive

My job is to leave your team with something it can use. Depending on the engagement, that might be a findings report, a 90-day plan, a KPI dashboard, or a weekly meeting structure.

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Illustrative format 01

Operations findings snapshot

What I found, why it matters, and what I would fix first.

Example finding

Routine handoffs pause for owner approval even when the team has the information to proceed.

What the recommendation clarifies

  • The decision that needs a rule
  • The role that should own it
  • The true exception that should escalate
  • The weekly measure that shows whether it improved

Illustrative format 02

30–60–90 day roadmap

A 90-day plan that shows what happens first, who owns it, and how you’ll know it is finished.

Days 1–30 · Clarify

Define owners, baseline the weekly KPIs, and choose the highest-friction workflows.

Days 31–60 · Build

Document priority workflows, set decision rights, and establish the leadership cadence.

Days 61–90 · Reinforce

Coach the owners, review adherence, solve recurring gaps, and adjust the system.

Illustrative format 03

KPI dashboard framework

A short weekly dashboard for decisions about follow-up, staffing, and capacity.

  • Inquiry responseIs follow-up timely and owned?
  • Consultation show rateAre booked prospects arriving?
  • RebookingIs the return process consistent?
  • Provider utilizationWhere is capacity tight or open?
  • Commitments completedIs leadership following through?

The exact definitions and data sources are tailored to the practice. General dashboards should use aggregated operating data, not patient names or unnecessary treatment details.

Illustrative format 04

Weekly leadership rhythm

A simple agenda that clears blockers and ends with owners and due dates.

  1. Scorecard: What changed, and why?
  2. Priorities: What matters most this week?
  3. Decisions: What needs a clear call?
  4. Blockers: Which system is getting in the way?
  5. Commitments: Who owns what, by when?
The standard

Every open item leaves the meeting with one owner, one next step, and one date.

These are fictional, illustrative examples, not client work, patient information, or a promise that every engagement includes every format. Final deliverables depend on the agreed scope and the practice's actual needs.

Want help deciding what to fix first?

Talk through what is happening now and which kind of support, if any, makes sense.

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